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Who I Am
Windows & network troubleshooting
Networking fundamentals
(IP addressing, DNS, DHCP, subnetting)
Active Directory basics
(users, groups, permissions)
Hands-on labs & virtual machines
Current Focus
Understand the system first.
Then troubleshoot the problem.
Break down problems methodically
Focus on root-cause troubleshooting
Communicate technical issues clearly
Learn through hands-on practice
Technical Mindset
Hey, I’m Dylan.
I’m an IT support-focused problem solver building hands-on experience in networking, Active Directory, Windows environments, and technical troubleshooting.
Windows 10/11
Command Line
VirtualBox
Active Directory
Technologies & Tools
My Featured Work
Let's Connect
Open to IT support, help desk, and technical support opportunities focused on trouble-shooting, networking, and enterprise systems.
© 2026 Dylan Fenton
IT Support | Active Directory | Networking
Open to relocation opportunities
Currently based in Southern California
Available for help desk, IT support, technical
support, and service desk roles.
Availability
What I Offer
Windows troubleshooting
Networking fundamentals
Active Directory basics
Technical support skills
Hands-on lab experience
User- Centered UX/UI Design & Mobile App Design
Hey, I’m Dylan.
Hey, I’m Dylan.
IT Support Specialist
Troubleshooting | Active Directory | Networking
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Who I Am
Hey there, I’m Dylan. I’m an IT support-focused problem solver with a background in troubleshooting systems, supporting users, and simplifying complex technical issues.
My current focus is building hands-on experience in networking, Active Directory, Windows environments, and enterprise IT support.
Current Focus
• Troubleshooting Windows and network-related issues
• Building foundational networking skills such as IP addressing, subnetting, DNS, DHCP
• Learning Active Directory concepts including users, groups, and domain structure
• Developing hands-on experience through labs, virtual machines, and technical projects
Good troubleshooting starts with understanding the system before changing the solution.
• Break down problems methodically
• Focus on root-cause troubleshooting
• Communicate technical issues clearly
• Learn systems through hands-on practice
• Turn complexity into structured solutions
Technical Mindset
Technologies & Tools
Windows 10/11 Command Line VirtualBox Active Directory
Featured Work
Command Prompt
DNS Resolution Ping Test
Command Prompt
nslookup
Command Prompt
ICMP Connectivity Test
Basic Networking
DNS Server Assignment
Active Directory Basics
Permissions
Tested external network connectivity and verified successful packet transmission using ICMP requests.
Configured and reviewed user/group permissions within an Active Directory lab environment.
Manually configured DNS server settings to test local network connectivity and name resolution.
Verified DNS resolution by translating hostnames into IP addresses and confirming external connectivity.
Used nslookup to verify DNS resolution and identify domain IP address information.
Let’s Connect
Open to IT support, help desk, and technical support opportunities focused on troubleshooting, networking, and enterprise systems.
What I Offer
Availability
Open to relocation and remote opportunities
Currently based in Southern California
Available for:
• Help Desk
• IT Support
• Technical Support
• Service Desk Roles
© 2026 Dylan Fenton
IT Support | Active Directory | Networking
Troubleshooting Windows and network-related issues
Foundational networking knowledge including IP addressing, DNS, DHCP, and subnetting
Active Directory concepts including users, groups, and permissions
Strong communication and customer support experience
Hands-on learning through labs, virtual machines, and technical projects
Contact Me
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IT Support Specialist
Troubleshooting | Active Directory | Networking
Let’s Connect
View My Work
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Hey, I’m Dylan.