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Who I Am
Hey, I’m Dylan.
I’m an IT support-focused problem solver building hands-on experience in networking, Active Directory, Windows environments, and technical troubleshooting.
IT Support Professional
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Windows Administration | Active Directory | Microsoft 365
Networking | Technical Troubleshooting
ABOUT ME
Current Technical Focus
Troubleshooting Windows and networking issues
Building networking fundamentals
(TCP/IP, DNS, DHCP, subnetting)
Learning Active Directory user and group
administration
Completing guided Microsoft Learn and
TryHackMe labs
Current Learning Path
NEXT UP
CompTIA Security + (Planned)
AZ900
B.A. Information Technologies
(Expected 2027)
Microsoft Learn (Windows Administration)
Active Directory Fundamentals
Group Policy
Windows Server Administration
PowerShell Basics
TryHackMe Windows Labs
CompTIA Network+ (In Progress)
B.A. Information Technologies (Expected 2027)
CompTIA Network + (Expected 2026)
Building practical IT support skills through hands-on
home labs, Microsoft Learn, and real-world technical
projects while preparing for an entry-level IT support role.
Technical Mindset
I believe the best technicians understand the problem before trying to fix it.
Break down problems methodically
Focus on root-cause troubleshooting
Explain technical issues clearly
Learn through hands-on practice
Turn complexity into structured solutions
Hands-On Technologies
Windows 10/11
Microsoft 365
Active Directory
DNS
DHCP
TCP/IP
PowerShell
Command Line
Completing Microsoft Learn and TryHackMe labs covering Windows administration, networking, Active Directory concepts, Microsoft 365, and enterprise IT support
Windows Administration labs
Active Directory concepts
DNS & DHCP troubleshooting
PowerShell fundamentals
Networking Labs (TCP/IP)
My Learning Journey
CURRENT FOCUS
CURRENT PROJECTS
My Goal
Secure my first IT support role where I can contribute immediately, continue learning from experienced seniors, and grow into systems administration, networking, or security.
Let's Connect
CONTACT
What I Offer
Windows troubleshooting
Networking fundamentals
Active Directory basics
Technical support skills
Hands-on lab experience
© 2026 Dylan Fenton
IT Support | Active Directory | Networking
Open to IT support, help desk, field IT technician, and technical support opportunities focused on trouble-shooting, networking, and enterprise systems.
Open to relocation opportunities
Currently based in Southern California
Available for help desk, IT support, field IT technician, technical support, and service
desk roles.
Availability
Let’s Connect
Open to IT support, help desk, and technical support opportunities focused on troubleshooting, networking, and enterprise systems.
Troubleshooting Windows and network-related issues
Foundational networking knowledge including IP addressing, DNS, DHCP, and subnetting
Active Directory concepts including users, groups, and permissions
Strong communication and customer support experience
Hands-on learning through labs, virtual machines, and technical projects
What I Offer
Open to relocation and remote opportunities
Currently based in Southern California
Available for:
• Help Desk
• IT Support
• IT Field Technician
• Service Desk Roles
Availability
© 2026 Dylan Fenton
IT Support | Active Directory | Networking
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CONTACT
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Download Resume
IT Support Professional
Windows Administration | Active Directory | Microsoft 365 | Networking | Technical Troubleshooting
Building practical IT support skills through hands-on home labs, Microsoft Learn, and real-world technical projects while preparing for an entry-level IT support role.
B.A. Information Technologies (Expected 2027) | CompTIA Network+ (Expected 2026)
Who I Am
Hands-On Technologies
Windows 10/11
Microsoft 365
Active Directory
DNS
DHCP
TCP/IP
PowerShell
Command Line
Completing Microsoft Learn and TryHackMe labs covering Windows administration, networking, Active Directory concepts, Microsoft 365, and enterprise IT support
Windows Administration labs
Active Directory concepts
DNS & DHCP troubleshooting
PowerShell fundamentals
Networking Labs (TCP/IP)
My Learning Journey
CURRENT FOCUS
CURRENT PROJECTS
ABOUT ME
Current Technical Focus
Troubleshooting Windows and networking issues
Building networking fundamentals (TCP/IP, DNS, DHCP, subnetting)
Learning Active Directory user and group administration
Completing guided Microsoft Learn and TryHackMe labs
Technical Mindset
I believe the best technicians understand the problem before trying to fix it.
Break down problems methodically
Focus on root-cause troubleshooting
Explain technical issues clearly
Learn through hands-on practice
Turn complexity into structured solutions
My Goal
Secure my first IT Support tole where I can contribute immediately, continue learning from experienced seniors, and grow into systems administration, networking, or security.
Hey, I'm Dylan. I'm an aspiring IT Support Professional with a background in customer service, technical troubleshooting, and problem solving. I'm passionate about learning how enterprise environments operate and enjoy breaking down technical issues into practical solutions.
I'm currently building hands-on experience with Windows administration, Active Directory, Microsoft 365, networking, and enterprise IT through home labs, Microsoft Learn, and technical projects.
Current Learning Path
Microsoft Learn (Windows Administration)
Active Directory Fundamentals
Group Policy
Windows Server Administration
PowerShell Basics
TryHackMe Windows Labs
CompTIA Network+ (In Progress)
B.A. Information Technologies
(Expected 2027)
NEXT UP
CompTIA Security +
AZ900